Pradeep V Nair

[email protected]

Futurecall Technology Pvt. Ltd

Address: 16/2 Thiruveedhi Amman Koil Street, Koyambedu, Chennai

City: N/A

State: Chennai

Pin: 600001

Booth No.
85
Company Phone
N/A
Company Mobile
9787141830
website
N/A
Major Export Markets
Australia
Bangladesh
Germany
Hong Kong
Malaysia
United Kingdom
United States
Turnover ($mln.)
N/A
Product Range & Area of Specialisation
ISPARK CRM
Major International Clients / Projects
N/A
Quality Certification
N/A
New IT Products to be launched at Indiashow 2020?
Product Name
ISPARK CRM
Description
iSPARK (Issue Processing Analytics Resolution and Knowledge base) has been developed by Future Calls based on self-experience as a contact center technology provider and the product has just been launched in January-2019. • Rule based SLA management • Notification for each activity- Email / SMS/Whats App (Generate, Update, Delete and close tickets and SLA violations ) • Automated assignment /Self Assignment • Knowledge Base • Email to ticket generation on skill based. • Omni Chanel support (Phone/Email/Web) • Interim Close • API interface with third party applications • Rule based ticket allocation • Robust ticket tracking and closure process • Dashboards & Reports
Exhibit section
SOFTWARE DEVELOPMENT / PRODUCTS & SERVICES
Company Profile

1. Voice & Contact Center Solutions - We are the preferred partner for Altitude Software in India and an EMERALD Partner for AVAYA. We are the best performing partner in South India for Matrix and Sangoma. 2. Networking & System Integration - We have the expertise to handle large campus networks on turnkey basis. We work with multiple OEM partners as per project requirements. 3. Information Security Consulting and Solutions – We work with Endpoint Security Solutions Kaspersky, FSecure, Symantec. VA/PT Solutions from RAPID7 and SIEM solution from LTS. Our partnership for firewall include Fortinet, Sonicwall, Cyberoam and Cisco 4. Digital Services - We are an authorized AWS partner and we have partnered with Floatbot for Chatbot solutions 5. Onsite Technology Support – We manage onsite L1 / L2 support for 14 clients with 50 onsite engineers. 6. Managed Telecom in partnership with Tata Tele and Sify. We provide Remote Monitoring and Management bundled with the telecom service without additional cost. 7. We are a trained partner of Automation Anywhere for their RPA solutions.

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